It is a question most selection committees avoid because the answer is embarrassing. We tell ourselves that a grueling application process is a “stamina check” or a way to ensure “commitment.” In reality, we are often just measuring a candidate’s access to a quiet room, a high-speed internet connection, and perhaps a parent who has the professional vocabulary to proofread a thoughts on “systemic innovation.”
The intake process is a definition of the population it claims to serve. It is not a neutral gate; it is a filter that selects for specific socioeconomic traits while masquerading as a meritocratic hurdle. When an organization presents a form with fourteen mandatory fields, three short-answer essays, and a rigid file-upload requirement that chokes on anything larger than 2MB, they aren’t finding the most “dedicated” students. They are finding the ones who haven’t yet learned that their time is valuable.
1. A form is a barrier; every additional field is a prompt for the most creative minds to leave.
2. Friction in software is rarely a test of character; it is usually a test of patience.
3. Organizations reward the deletion of risk, but they rarely reward the deletion of hurdles.
4. The most “qualified” candidate is often the one currently too busy building something to explain why they want to build something.
The Dopamine Wall and the Leadership Paradox
I spent a few years as an addiction recovery coach, and I learned very quickly that the moment you ask someone to navigate a complex bureaucracy while they are in the middle of a crisis, you have lost them. You might say, “Well, applying for an internship isn’t a crisis,” but for a high school sophomore juggling five AP classes and a part-time job, a broken web form at feels like a wall.
I’ve checked my own fridge three times in the last hour just looking for a hit of dopamine because a task I was doing felt slightly too tedious. Now imagine being and being asked to describe your “leadership philosophy” in 250 words or less before you’ve even had a chance to lead a group to the cafeteria.
The kid who would have been the most interesting person in your cohort-the one who spent their weekend hacking together a custom API or organizing a local food drive without being told-is the first person to close the tab. They have options. They have momentum. They don’t have the tolerance for a system that asks them to repeat their resume data into tiny, formatted boxes after they’ve already uploaded the PDF.
The Death Spiral of Inclusion
We see this in the way “prestige” programs are built. There is a nonprofit operations meeting happening right now where four well-meaning people are looking at a dashboard. They see that applications dropped by 11%. Someone, trying to be helpful, suggests that maybe the quality isn’t high enough, so they should add a required video submission to “weed out the uncommitted.”
This is the death spiral of inclusion. Nobody in that meeting has ever tried to record a polished video response on a smartphone using spotty school Wi-Fi while their younger siblings are shouting in the background. By increasing the cost of entry, you don’t increase the quality of the applicant; you increase the homogeneity of the winners.
You end up with a room full of people who are excellent at jumping through hoops, while the innovators-the ones who find the hoops illogical and inefficient-have moved on to something else.
The Funnel of Attrition
Measuring compliance over capability
Interested Students
1,000
Pass Account Creation
800
Clear Financial Records
650
The Compliant
350
How a selection process actually works is rarely about the “score” on the essay. It is a funnel of attrition where the 350 who remain aren’t necessarily the best; they are the most compliant.
How a selection process actually works is rarely about the “score” on the essay. It is a funnel of attrition. If you start with 1,000 interested students, you lose 200 at the first “Create Account” screen. You lose another 150 when they see the “Financial Records” requirement. You lose another 300 when they realize the essays require a specific type of jargon they haven’t been taught yet.
The 350 who remain aren’t necessarily the 350 best; they are the 350 most compliant. If your goal is to find students who can navigate the complexities of modern business and technology, you have to stop testing for compliance. You have to start looking for curiosity. The paradox is that curiosity is often messy, impatient, and allergic to bad UI.
In the world of remote innovation, the barriers should be about the work, not the entry to the work. When we look at
Technology and STEM internships for high school students, the focus has to shift from “can you fill out this form?” to “can you solve this problem?” The former is a secret handshake for the upper-middle class; the latter is a universal language.
The Sledgehammer Approach to Inclusion
You don’t make a program more inclusive by adding an “Inclusion Officer” or a “Diversity Essay.” You make it inclusive by taking a metaphorical sledgehammer to the unnecessary gates. You delete the fields that don’t matter. You allow for different types of expression.
You recognize that a student in a rural district or a first-generation applicant might not have a resume that looks like a corporate brochure, but they might have the raw intellectual stamina to outwork anyone in Silicon Valley.
The metric of a successful intake process should not be the “completion rate.” It should be the “unheard-of rate”-how many people did we reach who previously thought this world was closed to them? We often mistake silence for a lack of interest. We assume that if people aren’t applying, they don’t want the opportunity.
We rarely stop to consider that they might be screaming their interest into a void that only accepts .docx files and perfectly formatted citations. If you want to find the next generation of entrepreneurs, you have to look for the people who are busy doing the work, not the people who are busy describing the work.
Laboratories, Not Social Clubs
In the real world, the people who change things are usually the ones who refuse to tolerate any nonsense at all. We need to stop asking to prove they belong before we give them the tools to build something.
The internship shouldn’t be the reward for surviving the application; the internship should be the laboratory where the survival skills are actually put to use. If your application process is harder than the actual work, you aren’t running an educational program. You’re running a social club.
The most revolutionary thing an organization can do is make it easy for a brilliant, busy, and slightly impatient kid to say “yes” to an opportunity. Every field you delete is a door you open. Every essay you remove is a conversation you start. It’s time we stopped hiring for the ability to sit still and started hiring for the desire to move fast.
Open the Door.
Redesign your selection process to value curiosity over compliance. Start measuring potential by the work, not the paperwork.
⚡
Move Fast